Frequently Asked Questions

Additional services, surcharges, change or cancellation of booking, refund of deposits in Apart Hotel Sirona 3 * Razlog

Supplements

Please see the accommodation offer you have chosen, which describes all the conditions for additional services. Contact the Booking Department from 09:00 to 18:00 every day by mobile: +359 899 97 22 77 (you can also contact us via Viber), mobile: +359 898 97 22 77 (you can also contact us via Viber), mobile: +359 890 97 22 77, e-mail: reservations@aparthotelsirona.com

Change of booking

You can change your booking at any time, you do not have to pay a deposit. This does not apply to holiday packages, as the conditions are mentioned in each offer.

In case of refusal of accommodation by the hotel

Apart Hotel Sirona 3 * Razlog reserves the right to refuse requests for booking in the absence of available premises. In case of force majeure or prohibition of commercial activity, Apart Hotel Sirona 3 * Razlog issues a voucher valid for 24 months or refunds the amount to its customers in the presence of a deposit.

How do I cancel my booking?

To cancel a booking, please contact the Booking Department from 09:00 to 18:00 every day by mobile: +359 899 97 22 77 (you can also contact us via Viber), mobile: +359 898 97 22 77 (you can also contact us via Viber), mobile: +359 890 97 22 77, e-mail: reservations@aparthotelsirona.com

Refund of deposits

Apart Hotel Sirona 3 * Razlog reserves the right not to refund deposits 3 days before the date of accommodation and in case of failure to arrive at the hotel. In case of fault on the part of Apart Hotel Sirona 3 * Reason for incomplete accommodation of clients with a deposit, the hotel issues a voucher for the specified amount for a period of 24 months or refunds the amount to the client.

Fragility on the part of the client

In case of damage caused by the hotel guest, the value of the damage will be added to the room bill according to the prices for fragility, located at the Reception.

Special offers and discounts

Follow us for special offers and discounts here on the "Offers" page of the site or on our  Facebook page. We are always available to offer you an offer that is right for you.

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